The New Lebanon Broadband Committee was formed to monitor the progress of Consolidated Communications and Charter Communications (Spectrum) in establishing true high-speed internet services (so-called broadband) in our area. This initiative to improve internet service was funded partly by the State of New York, which established a goal of 100 Mpbs service for the entire state, including rural areas like New Lebanon.
Both carriers have completed their infrastructure improvements and now offer high-speed internet service in many parts of town. As people sign up for these services, there may be problems with quality of service (e.g., speed offered versus speed received). The broadband committee has put together some tools that you can use to work through such problems with your provider.
If you are concerned with the speed you are receiving, versus the speed you ordered, you should run a speed test. Two procedures are available to help you with this. If you are not too computer-savvy, use the procedure entitled “TestingInternetConnection_Simplified.pdf” which you can access by clicking here. Those with higher computer skills should use “TestingInternetConnection-Advanced” which you can access by clicking here. These procedures have you run your speed test using online tools provided by the carriers and hence will carry more “weight” with their customer service staff.
If you have done everything you can to get an issue resolved with your provider, and still have an issue, please fill out the broadband quality survey at https://www.surveymonkey.com/r/S2J8N7G. Your survey response will be reviewed by the committee and we will attempt to help get the issue resolved.